Terms and Conditions

The Company shall be named Ace Supplies North West Limited and the Buyer shall be the person ordering the goods. These Conditions shall apply to every order accepted by the company and no variation or obligation shall be effective unless given in writing by the Company and signed by a Director. Orders are accepted on the understanding that if any conflict arises between the Company’s terms and conditions and the Buyer then the Company shall prevail in all cases. The placing of an order by the Buyer is deemed as acceptance of the Company’s Terms and Conditions. This site is owned and operated by Ace Supplies Lancs Limited, Registered in England & Wales number 10547799. Registered Office. 18 Breck Road, Poulton-Le-Fylde, Lancashire, England, FY6 7AA.

If you have any queries regarding our terms and conditions please e-mail us: info@acesupplies.net

1) Designs.

Design examples on our website are samples only.

Once artwork proofs of embroidery/ printing are approved no amendments can be made, Ace Supplies Lancs Limited cannot be held responsible for any design mistakes i.e. spelling/size of lettering/artwork once approved.

2) Samples.

Samples must be returned in original condition i.e. not washed or dirty, samples are invoiced.
Delivery on samples is £4.95. Once returned the cost of the garment will be credited/refunded.

3) Prices.

Prices quoted are exclusive of VAT. Prices also exclude packing and carriage unless the order exceeds £100.00 . Orders which do not reach this amount will be charged carriage. Special offers are subject to availability and may be withdrawn at any time.

Orders under £100.00  are likely to attract set-up and delivery charges, the delivery charge on personalised garments is £4.95

Plain garment orders are free delivery over £100.00, below this delivery is £4.95.


Despatch time on personalised garments from receipt of order is normally 7-10 working days, sometimes in busiest periods this can be slightly longer, this is also dependent on stock availability, how quick artwork proofs are signed off and payment of order.

If you need an order for a specific date please let us know when enquiring.

5) Returns.

Any returns must be made within 14 of receipt of your order.

We can not accept returns if a product is defective due to fault of the buyer.
We shall only accept returns if a product is defective due to a fault on our behalf.
Personalised garments cannot be returned unless the product is defective on our behalf.

Any returned garments are subject to a 10% restock charge.
Should an exchange be required, our standard £4.95 carriage charge is charged
for shipping of replacement garments.

6) Cancellations.

Cancellations of orders must be made within 12 hours of receiving an order, after this any set-up of logos/artwork for embroidery/printing will be charged in full.

Garments that have already been produced and classed as work in progress prior to cancellation will be Invoiced in full.

7) Payment.

We may require a 50% deposit before the production of order at our discretion for non-account customers.
Non-account customers must make full payment of order before delivery is made.
Goods will not be despatched until payment has cleared.

Account-holders are required to make payment 30 days from the date of the invoice.

Please note that by placing an order with Ace Supplies Lancs Limited, you have agreed to our terms and conditions.